Effective Date: September 28, 2025
Welcome to Gothic Bed (https://gothicbed.com), a product brand of Glenn Furniture (https://glenn-furniture.com). By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully.
Custom Orders & Design Services
- All Gothic Bed products are custom-built by Glenn Furniture in Indonesia using premium hardwoods such as Mahogany or Teak.
- Variations in design, size, finish, and carving details are available upon request.
- CAD drawings and 3D renderings can be provided for approval before production begins.
- A design deposit may be required for highly customized projects. This deposit will be applied toward the final order total if you proceed with production.
Order Minimums & Container Shipments
- Individual Gothic Bed orders may be placed directly, subject to production capacity and shipping arrangements.
- Fully customized or large-scale furniture projects require a minimum container order (20-foot or 40-foot container). This allows us to ship efficiently and provide the best pricing.
- Container orders may include Gothic Beds along with other Glenn Furniture products.
Payments & Deposits
- A 50% deposit is required before production begins.
- The remaining balance must be paid in full prior to shipping.
- Payments are accepted via wire transfer or other mutually agreed methods.
Production Timeline
- Standard production time is approximately 6–8 weeks for individual Gothic Bed orders.
- Container-sized orders may require 8–12 weeks depending on complexity and volume.
- Weekly progress photos will be provided to keep you updated during the build.
Shipping & Delivery
- All shipping, packing, insurance, and customs clearance costs are the responsibility of the client.
- Glenn Furniture will arrange international freight to your destination port.
- Upon arrival, the client is responsible for customs clearance, import duties, and local delivery.
Returns & Cancellations
- Because all items are custom-made, we do not accept returns once production has begun.
- Cancellations made before production will result in forfeiture of the design deposit.
- If a cancellation occurs after production has started, the 50% deposit is non-refundable.
Warranty & Quality Guarantee
- Glenn Furniture guarantees that all Gothic Beds are crafted using high-quality hardwoods and professional joinery techniques.
- Natural variations in wood grain, color, and carving are considered part of the unique character of each piece.
- Structural integrity is guaranteed under normal residential use.
Limitation of Liability
Glenn Furniture shall not be held liable for:
- Delays caused by customs clearance, shipping carriers, or international freight disruptions.
- Damage resulting from improper handling after delivery to the client.
- Variations in natural materials that are beyond our control.
Governing Law
These Terms of Service are governed by the laws of the Republic of Indonesia, where Glenn Furniture operates its production facilities.